Question 1

How long does shipping take?

Accepted Answer

Orders ship within 4–5 business days. Standard delivery takes 5–7 business days within the continental U.S., with expedited options available upon request.

Question 2

What is your return policy?

Accepted Answer

We offer a 30-day return policy on unused products in their original packaging. Shipping costs for returns are the responsibility of the customer unless the item is defective.

Question 3

How should I care for my candles?

Accepted Answer

Trim the wick to 1/4 inch before each use and allow the wax to melt completely across the surface during the first burn (usually 2–3 hours). Never burn a candle for more than 4 hours at a time.

Question 4

What is the burn time for your candles?

Accepted Answer

Our standard 8oz candles provide approximately 30–40 hours of burn time when cared for properly. Larger sizes offer proportionally longer burn times.

Question 5

Do your scents contain essential oils?

Accepted Answer

Many of our fragrances are blended with pure essential oils for a balanced, natural aroma.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Question 7

Do you offer wholesale or bulk ordering?

Accepted Answer

Yes. Please contact us with details about your business and the quantities you're interested in, and we'll provide our wholesale information.

Question 8

Are your products vegan or cruelty-free?

Accepted Answer

Yes. All Sadali pieces are 100% vegan and cruelty-free — composed with care for both people and the planet.

Question 9

Can I reuse the candle vessel?

Accepted Answer

Absolutely. Once your candle is finished, clean out remaining wax and repurpose the vessel for storage or as a minimalist accent piece.

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