Terms & Conditions

1. Agreement to Terms

By accessing or using the Sadali website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

2. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others. You may not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website
• Transmit any harmful code, viruses, or malicious software
• Engage in any activity that disrupts or interferes with the website's functionality
• Use automated systems to access the website without our permission

3. Products and Pricing

All products displayed on our website are subject to availability. We strive to provide accurate product descriptions and pricing, but errors may occur. We reserve the right to:

• Modify product descriptions and pricing at any time
• Limit quantities available for purchase
• Discontinue products without notice
• Refuse or cancel orders if pricing errors occur

All prices are listed in USD and are subject to applicable taxes and shipping fees.

4. Orders and Payment

When you place an order, you agree that:

• You are authorized to use the payment method provided
• All information provided is accurate and complete
• You will pay all charges incurred by you or on your behalf

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized transactions, or errors in product information or pricing.

5. Shipping and Delivery

We aim to process and ship orders promptly. Please note:

• Estimated delivery times are provided but not guaranteed
• Shipping times may vary based on location and carrier
• Risk of loss passes to you upon delivery to the carrier
• You are responsible for providing accurate shipping information

If your order is lost or damaged during shipping, please contact us immediately so we can assist you.

6. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy includes:

• Products may be returned within 30 days of delivery
• Items must be unused, in original packaging, and in resalable condition
• Refunds will be processed to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• Sale or clearance items may not be eligible for return

To initiate a return, please contact our client care team.

7. Intellectual Property

All content on this website, including text, images, logos, product designs, and trademarks, are the property of Sadali or our licensors. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

8. User Responsibilities

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

9. Product Safety

Our candles are intended for normal household use. Please follow these safety guidelines:

• Never leave a burning candle unattended
• Keep candles away from flammable materials
• Place candles on stable, heat-resistant surfaces
• Keep out of reach of children and pets
• Follow all instructions and warnings on product labels

10. Limitation of Liability

To the fullest extent permitted by law, Sadali shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount paid by you for the product in question.

11. Indemnification

You agree to indemnify and hold Sadali harmless from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms and Conditions or your use of our products.

12. Dispute Resolution

If a dispute arises between you and Sadali, we encourage you to contact us first to seek a resolution. Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

16. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Legal Notice: These terms and conditions are provided as a general template. We recommend consulting with a legal professional to ensure full compliance with applicable laws in your jurisdiction and to tailor these terms to your specific business needs.